You can ask us to delete your account at any time.
From inside the app: open More → Account → Delete account. That is the quickest route: the request starts from your account in the app, and we confirm it with you by email before acting.
If you have uninstalled the app: email support@ehgizli.com from the address your account uses, with the subject "Account deletion request". We may ask you to confirm your identity before we act, because an account holds access to patient records.
We respond to every request within 30 days.
Your sign-in credentials, your profile, your notification devices, and your access to your clinic.
Deleting your account does not erase your clinic's patient data. Clinical records belong to the clinic and are subject to mandatory retention periods under healthcare law — they are not yours alone to erase, and we are not permitted to delete them on request.
| Data | Retained |
|---|---|
| Account data | 90 days after closure, so the account can be reactivated |
| Medical records | At least 10 years from the date of the last clinical entry |
| Audit logs | At least 7 years, for compliance and accountability |
| Payment records | 7 years, under financial and tax regulations |
| Communication logs | 3 years from the date of the conversation |
| Technical logs | Up to 12 months, then aggregated or anonymised |
If you are the clinic owner and other people still use the clinic, transfer ownership to another administrator before deleting your account. Otherwise the clinic is left without an owner and your colleagues lose administrative access.
Email support@ehgizli.com and we will help you transfer it.
support@ehgizli.com · Full details in our Privacy Policy.